AskAway Transcript Research (2021-2023)

The aim of this project was to analyze metadata and content of anonymous AskAway chats from several post-secondary institutions in BC and Yukon, seeking to identify general trends in patron inquiries before and during the Covid-19 pandemic.

Team members:

Barbara Sobol (UBCO) – project leader

Aline Goncalves (YukonU)

Mathew Vis-Dumbar (UBCO)

Sajni Lacey (UBCO)

Shannon Moist (Douglas College)

Leanna Jantzi (SFU)

Aditi Gupta (UVIC)

Jessica Mussell (UVIC)

Patricia L. Foster (UBC)

Kathleen James (MRU)