AskAway Transcript Research (2021-2023)
The aim of this project was to analyze metadata and content of anonymous AskAway chats from several post-secondary institutions in BC and Yukon, seeking to identify general trends in patron inquiries before and during the Covid-19 pandemic.
Team members:
Barbara Sobol (UBCO) – project leader
Aline Goncalves (YukonU)
Mathew Vis-Dumbar (UBCO)
Sajni Lacey (UBCO)
Shannon Moist (Douglas College)
Leanna Jantzi (SFU)
Aditi Gupta (UVIC)
Jessica Mussell (UVIC)
Patricia L. Foster (UBC)
Kathleen James (MRU)